Question 1

Do I have to use the body shop suggested by my insurance company?

Accepted Answer

No. Under Idaho state guidelines, you have the absolute legal right to choose any auto repair facility you prefer. Insurers may guide you toward their corporate direct-repair program (DRP) shops, but they cannot legally require you to use them.

Question 2

How long will it take to repair my car?

Accepted Answer

Repair duration depends on the severity of the damage and parts availability. After executing a comprehensive blueprint mapping of your chassis on our frame alignment benches, we supply a detailed time projection and keep you updated by text and phone at every milestone.

Question 3

Will the paint match the rest of my car perfectly?

Accepted Answer

Yes. We utilize advanced computer-aided spectrophotometer mapping that measures the sun-fade spectrum of your vehicle. Our mixing software precisely aligns color pigment volume down to critical fractions to ensure an invisible blend.

Question 4

Can you help coordinate my rental car or towing?

Accepted Answer

Absolutely. We directly coordinate vehicle drop-offs with local rental agencies so a vehicle is waiting here for you when you bring your car in. If your car is undrivable, we tow through our partner Valley View Towing — ask for Greg at (208) 459-9202 — who has after-hours access to our lot, so your vehicle can be dropped off safely even when we are closed.

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